1. Why claims are hard to settle
Repairs on premium cars are expensive, and some marks were already there before the car arrived. Without a record from drop-off, it is the guest’s word against your driver’s.
2. A quick walk-round at drop-off
Train attendants to walk round the car (front, driver side, rear, passenger side) and photograph any existing marks with the plate in frame. In ValetBee, staff can add up to four photos of the car at check-in. They stay private to your venue, are never shown on the guest’s ticket link and are deleted 30 days after the ticket ends.
3. Keep a custody record
Record who parked the car, who fetched it and when. ValetBee keeps this on each ticket’s timeline, which helps you establish who handled the car if a claim is made.