1. Presentation and conduct
Valet staff are the first and last impression of your venue. Set clear rules for uniform, footwear, greeting guests, and not smoking or using personal phones while driving guests’ cars.
2. Vehicle intake
At drop-off, confirm the number plate, note any visible damage (photos on the phone are quick and useful), point out valuables left in view, and make sure the guest has their ticket before you drive away.
3. Key control
Never leave keys on an open podium. Keep them in a locked key box, labelled to match the ticket or parking space, and limit access to drivers who are on shift.
4. Safe driving on site
Set a low speed limit on ramps and driveways, require seatbelts, and forbid changing anything in the car beyond mirrors and seat position needed to drive safely.