Core platform
One-Driver Dispatch
When a guest requests their car, the request joins a waiting queue. The first available driver to claim it gets it; the claim is a single conditional database update, so a second driver cannot claim the same request.
Exactly one driver per request
- No two drivers running for the same keys
- Waiting requests visible to every available driver
- Clear steps after the claim: retrieving, car found, ready, handed over
- Managers can unassign or reassign with a recorded reason
Problems it addresses
- Duplicate effort while other guests wait
- Requests nobody picked up
- No visibility of who is fetching which car
How it works
- Step 1
Request
The guest taps “Request my car” on their ticket page.
- Step 2
Claim
Available drivers see the request in the staff app; the first claim wins and the others see it is taken.
- Step 3
Deliver
The driver marks the car found, ready at the pickup point, then handed over.
Frequently asked questions
- What happens if two drivers tap claim at the same moment?
- Only one claim succeeds. The other driver is told the request has already been taken.
- What if nobody claims a request?
- Managers see waiting requests on the live board, and requests waiting more than 10 minutes are flagged.
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