Legal
Refund & Cancellation Policy
How cancellation and refunds work for ValetBee subscriptions from Valetbee Technologies Private Limited.
Last updated: 9 October 2026
This policy forms part of our Terms of Service. Prices are listed on the pricing page; GST is added at checkout where applicable.
1. Free trial
New accounts start with a free 30-day trial of the Starter plan. No card is needed and you are not charged for the trial; if you do not choose a plan, the trial simply ends.
2. Cancelling a paid subscription
You can cancel at any time by writing to support@valetbee.app from the email address on your account.
Cancellation takes effect at the end of your current billing period (monthly or yearly). You keep full access until then, and you will not be charged again.
3. Refunds
Subscription fees are paid in advance and are not refunded for partial billing periods, including the unused part of a yearly plan, except:
- where the law requires a refund;
- if you were charged in error, for example twice for the same period or after a cancellation had taken effect; we refund the incorrect charge in full;
- if we terminate your account for our convenience under the Terms of Service; we refund prepaid fees for the unused part of the period.
4. How refunds are paid
Approved refunds are returned to the original payment method through our payment provider, Razorpay. We start the refund within 7 working days of approving it; the time for the money to reach your account depends on your bank or card issuer.
GST charged on a refunded amount is adjusted through a credit note where the law allows.
5. Plan changes
If you move between plans, the new price applies from your next billing period unless we agree otherwise in writing.
6. Contact
Billing questions and refund requests: support@valetbee.app. Please include your business name and the payment date.