Legal
Terms of Service
The agreement between ValetBee and the businesses that use it.
Last updated: 9 October 2026
Please read these Terms before using ValetBee. Related policies: Privacy policy, Refund and cancellation policy and DPDP notice.
1. Who these terms are between
These Terms of Service (“Terms”) are an agreement between Valetbee Technologies Private Limited (“ValetBee”, “we”, “us”) and the business that creates a ValetBee account (“Customer”, “you”). The person accepting these Terms confirms they are authorised to bind that business.
ValetBee is a business-to-business service. It is not offered to consumers, and you may not use it for personal, household or non-business purposes.
2. The service
ValetBee is software for running valet parking: a staff app, a web console for managers, digital ticket links for your guests, and WhatsApp messages to guests about their vehicle (together, the “Service”).
ValetBee is software only. We do not provide drivers, park vehicles, hold keys or take custody of any vehicle. You, or the valet operator you engage, remain responsible for the valet service itself.
We may change, add or remove features. If we remove a feature that is material to your use, we will tell you in advance where reasonably possible.
3. Accounts and access
Team members sign in with their mobile number and a one-time code. You are responsible for who you add to your account, the roles you give them, and removing access when someone leaves.
You must keep sign-in codes and devices secure and tell us promptly at support@valetbee.app if you believe your account has been accessed without permission.
4. Plans, fees and taxes
Current plans are listed on our pricing page (Starter: ₹999 per month or ₹9,999 per year; Growth: ₹1,999 per month or ₹19,999 per year). Plan limits on locations, team members and vehicles per month apply as described there.
Prices are in Indian rupees. GST is added at checkout where applicable, and the checkout shows the full amount before you pay.
Fees are billed in advance for each monthly or yearly billing period and are payable through our payment provider, Razorpay. We do not store your card or bank details.
We may change prices for future billing periods by giving you at least 30 days’ notice by email. The change applies from your next renewal after the notice period.
5. Free trial
New accounts start with a free 30-day trial of the Starter plan from the day the venue is set up. No card is needed, and nothing is charged for the trial.
If you do not choose a paid plan by the end of the trial, new cars can no longer be checked in until you do. Cars already in your care can still be returned to guests.
6. Cancellation and refunds
You can cancel at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
Fees already paid are not refunded for partial periods, except where the law requires it or as set out in our refund and cancellation policy.
7. Your responsibilities
You agree to:
- vet the drivers and staff you add, including checking driving licences; ValetBee does not verify identity documents or run background checks;
- hold appropriate insurance for vehicles in your care;
- have a lawful basis and give any notice required by law before entering a guest’s mobile number, so that ValetBee can send them WhatsApp messages about their vehicle;
- enter accurate information, including number plates and guest contact details;
- keep the staff app and your devices up to date and connected to mobile data; the staff app does not work offline;
- keep a fallback process (for example paper tickets) for when phones, networks or WhatsApp are unavailable.
8. Acceptable use
You must not:
- use the Service to send marketing or unrelated messages to guests;
- upload unlawful content, or personal data you are not entitled to share;
- attempt to access another customer’s data, probe or disrupt the Service, or bypass its security or plan limits;
- resell, sublicense or copy the Service, or reverse engineer it except where the law allows.
We may suspend access if we reasonably believe these rules are being broken or the Service is at risk, and will tell you why unless the law prevents it.
9. Your data
You own the data you and your guests put into ValetBee (“Customer Data”). You give us permission to process it to provide, secure and support the Service.
For guest and vehicle data, you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 and we process that data on your behalf as a Data Processor. Our privacy policy and DPDP notice explain how we handle personal data.
If you close your account, you may ask us for a copy of your Customer Data within 30 days of closure by writing to support@valetbee.app. After that we delete or anonymise it as described in our privacy policy, except where the law requires us to keep it.
10. Third-party services
Guest messages are delivered through the WhatsApp Business Platform operated by Meta, and payments are processed by Razorpay. These services have their own terms, and their availability is outside our control. We are not responsible for messages that WhatsApp does not deliver.
11. Availability and support
We work to keep the Service available and to fix problems promptly, but we do not promise uninterrupted or error-free operation, and these Terms do not include a service level agreement or uptime commitment.
Support is provided by email at support@valetbee.app.
12. Intellectual property
We own the Service, including its software, design and content. These Terms give you a limited, non-exclusive, non-transferable right to use it for your business during your subscription. Feedback you send us may be used to improve the Service without obligation to you.
13. Confidentiality
Each party will keep the other’s non-public business information confidential and use it only for the purposes of these Terms, except where disclosure is required by law.
14. Disclaimers
Apart from what these Terms expressly say, the Service is provided “as is”. To the extent the law allows, we disclaim implied warranties such as fitness for a particular purpose.
ValetBee records and displays information entered by your team. We are not responsible for loss of, theft of or damage to any vehicle, key or property, or for injuries, which remain the responsibility of the venue and its valet operator.
15. Limitation of liability
To the extent the law allows, neither party is liable for indirect or consequential losses, or for loss of profit, revenue or goodwill.
To the extent the law allows, our total liability arising out of or relating to these Terms in any 12-month period is limited to the fees you paid us for the Service in that period.
Nothing in these Terms limits liability that cannot be limited by law.
16. Term, suspension and termination
These Terms apply while you have an account. You may stop using the Service and cancel at any time. We may terminate your account on 30 days’ notice, or immediately if you materially breach these Terms and do not fix the breach within 15 days of being told about it, or if fees remain unpaid after reminders.
If we terminate for convenience, we will refund any prepaid fees for the unused part of the billing period.
17. Changes to these Terms
We may update these Terms. For material changes we will give you at least 30 days’ notice by email or in the product. Continuing to use the Service after the change takes effect means you accept the updated Terms.
18. Governing law and disputes
These Terms are governed by the laws of India. Disputes arising from them are subject to the exclusive jurisdiction of the courts at the place of our registered office.
Before going to court, both parties will try in good faith to settle a dispute by discussion for at least 30 days.
19. Contact
Questions about these Terms: support@valetbee.app. Privacy questions: privacy@valetbee.app.