Communication
WhatsApp Guest Messages
ValetBee sends guests WhatsApp template messages through the Meta WhatsApp Business Platform when their car is checked in, parked, on its way and ready, each with the link to their ticket.
Ticket updates on the app your guests already use
- Messages at check-in, parked, retrieval started and ready for pickup
- Every message carries the guest’s ticket link
- Messages are queued in an outbox, so a slow network does not block check-in
- Delivery status callbacks from WhatsApp are recorded when the webhook is configured
Problems it addresses
- Guests unsure whether their car has been parked safely
- Staff fielding “where is my car?” questions at the desk
- Paper slips as the only proof of check-in
How it works
- Step 1
Ticket event
A check-in or status change writes a notification event alongside the ticket update.
- Step 2
Send
A background worker sends the matching WhatsApp template to the guest’s number.
- Step 3
Track
Delivery updates reported by WhatsApp are stored against the message.
Frequently asked questions
- Can we change the message wording?
- Not yourself yet. Messages use templates that must be approved by Meta. Write to support if you need different wording.
- Is there an SMS fallback?
- No. ValetBee sends WhatsApp messages only. The ticket link works in any browser, so staff can also show or read it out if needed.
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