Technology
Unreliable SMS Valet Tickets
SMS valet tickets can arrive late, be filtered, or come from an unfamiliar sender, so guests miss them or do not trust them.
What it looks like
- Guests saying they never got the text
- Messages from unrecognisable sender IDs
- Plain text with no way to act on it
- No idea whether a message arrived
Why it happens
- Carrier filtering and DND preferences
- Generic sender IDs
- No delivery feedback
The usual workaround: Venues go back to paper because guests do not trust the texts.
What ValetBee does about it
ValetBee sends ticket messages on WhatsApp through the Meta WhatsApp Business Platform, each with a link to the guest’s ticket page. Delivery updates from WhatsApp are recorded when the webhook is set up. ValetBee does not send SMS.
| Without software | With ValetBee |
|---|---|
| Plain SMS text | WhatsApp message with the ticket link |
| Unfamiliar sender ID | Sent from a WhatsApp Business account |
| No delivery feedback | Delivery updates recorded from WhatsApp |
Frequently asked questions
- What if a guest does not use WhatsApp?
- ValetBee has no SMS fallback. Staff can find the car by plate and hand it over in person.
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