Delete your account

Last updated: 9 October 2026

1. 1. Who this is for

   Anyone with a ValetBee account: valets and other staff who use the ValetBee staff app, and venue owners and managers who use the web console. Guests who receive a ticket link do not have an account.

2. 2. Delete your account in the staff app

   • Open the ValetBee app and sign in.
   • Open the menu.
   • Tap “Delete my account” and confirm.

3. 3. Delete your account on the web

   • Sign in at https://valetbee.app/login with your mobile number.
   • Open the account menu at the top right.
   • Choose “Delete my account” and confirm.

4. 4. Venue owners: close your venue first

   If you own a venue that is still open, close it before deleting your account: in the console go to Venue → Danger zone → Close this venue. Closing stops the venue at once, cancels its plan and removes your team’s access.

   A closed venue’s data is anonymised 90 days after closure. If you want an export, write to us within 30 days of closing.

5. 5. What is deleted straight away

   • Your mobile number and name are erased from your account.
   • Every signed-in session is revoked, in the app and on the web.
   • Your memberships of every venue end.

6. 6. What is kept

   • Tickets you handled stay in the venue’s operational records, without your name or number.
   • Payment and tax records are kept for as long as the law requires.

7. 7. Ask us to delete it instead

   If you can’t sign in, email privacy@valetbee.app from any address with the mobile number whose account should be deleted. We will delete it within 30 days and reply to confirm.