1. Why not an app or SMS?
Few guests will install an app to park a car for two hours. SMS reaches every phone but can be filtered or arrive from unfamiliar senders. WhatsApp is already on most smartphones in India, and messages come from a named business account.
2. How business messages work
Businesses send these messages through Meta’s WhatsApp Business Platform using templates that Meta approves in advance. ValetBee sends a message at check-in, when the car is parked, when it is on its way and when it is ready, each with the guest’s ticket link.
3. Delivery feedback and limits
WhatsApp reports delivery status back to the sender, which ValetBee records when the webhook is configured. Guests without WhatsApp will not receive a message; ValetBee does not send SMS, so staff should be ready to find a car by plate.