Operations
Ticket Timeline & Relocations
Each ticket keeps a timeline: check-in, parking, request, claim, retrieval steps and handover, each with a time and the team member involved. Moving a car to another space, correcting a plate or cancelling a ticket is recorded with a reason.
A record of every step and every move
- Time-stamped timeline per ticket
- Space-to-space moves logged with who and why
- Plate corrections and cancellations recorded with a reason
- Space records stay accurate during stack parking
Problems it addresses
- Cars moved to clear a lane and then lost
- Disputes about who drove a car and when
- Silent edits to records
How it works
- Step 1
Select
A manager opens the parked car in the staff app.
- Step 2
Move
They choose the new space and give a reason, for example “unstacking lane 4”.
- Step 3
Record
The ticket’s space is updated and the move is added to its timeline.
Frequently asked questions
- Is the guest told when the car is moved internally?
- No. Internal moves only update the space staff will retrieve from.
- Who can relocate a car?
- Team members whose role includes managing parking, typically managers and supervisors.
- Where can we see a ticket’s full history?
- The history is stored for every ticket, but there is no in-app history view yet. Write to support if you need the record for a past ticket.
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