Liability
Disputes About Vehicle Damage
Guests sometimes notice a scratch after valet and assume the valet caused it. Without a record of who handled the car and when, the venue has little to go on.
What it looks like
- Guests blaming valet for existing marks
- Managers unsure who drove the car
- Drivers blamed without evidence
- Disputes settled by whoever argues hardest
Why it happens
- No record of the car’s condition on arrival
- No record of who handled the car at each step
- Night-time check-ins where marks are hard to see
The usual workaround: Staff tick boxes on a paper car outline that is rarely kept.
What ValetBee does about it
ValetBee records who checked the car in, parked it, retrieved it and handed it over, with times. Staff can also add up to four photos of the car at check-in to record its condition. The photos are optional, private to your venue and deleted 30 days after the ticket ends.
| Without software | With ValetBee |
|---|---|
| No record of who drove the car | Team member recorded for each step |
| Times reconstructed from memory | Time-stamped ticket timeline |
| Paper condition notes | Optional check-in photos (up to 4) on the ticket |
Frequently asked questions
- Does ValetBee take photos at check-in?
- Yes, if staff choose to. The staff app can add up to four photos of the car at check-in. Only your venue’s staff can see them; they are never shown on the guest’s ticket link, and they are deleted 30 days after the ticket ends.
- How long are check-in photos kept?
- They are deleted 30 days after the ticket ends, or when the venue’s data is anonymised after it closes.
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