Security
Unauthorised Use of Guests’ Cars
Joyriding and items going missing from cars are rare but damaging. Most cases trace back to unclear custody: nobody knows who had the keys.
What it looks like
- Guests noticing changed mileage or fuel
- Items reported missing from cars
- Off-duty staff around the key board
- Long, unexplained retrieval times
Why it happens
- Drivers not vetted before starting
- No control over who can take a job
- No record of how long each step took
The usual workaround: Informal trust in contractors, with nothing to check afterwards.
What ValetBee does about it
ValetBee only lets active, available team members claim retrievals, records each step with times and the person who took it, and flags requests waiting over 10 minutes. It does not vet drivers: licence and background checks remain the venue’s job.
| Without software | With ValetBee |
|---|---|
| Anyone at the desk can take keys | Only active, available team members can claim |
| No timing data | Time recorded for each step |
| No vetting | Not covered: vet drivers yourself before adding them |
Frequently asked questions
- Can we stop a driver using the app immediately?
- Managers can suspend or remove a team member, after which they cannot claim requests.
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