Guest experience
Guest Self-Request
From the ticket link, a guest can request their car while still at the table or in their room. The request goes straight to your driver queue and the ticket page shows progress until the car is ready.
Guests ask for their car before they reach the door
- Request from anywhere the guest has signal
- Ticket page shows when a driver is on the way and when the car is ready
- Pickup point name shown so guests know where to go
- Duplicate taps do not create duplicate requests
Problems it addresses
- Crowds at the porch at closing time
- Retrievals that only start once the guest is outside
- Guests repeatedly asking staff for updates
How it works
- Step 1
Open
The guest opens the link from their WhatsApp message.
- Step 2
Request
They tap “Request my car” and a request joins the queue.
- Step 3
Collect
The page shows when the car is ready at the pickup point.
Frequently asked questions
- Can a guest request the car twice?
- A second tap returns the existing request rather than creating a new one.
- Can guests pay or tip through the ticket?
- No. ValetBee does not take payments from guests.
See your whole valet operation on one screen
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